Mai Method 
Terms & Conditions

Last updated: 19 March 2026

​

Please read these Terms and Conditions carefully before purchasing or enrolling in any programme or service offered by Mai Method. By completing a purchase or enrolment, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

​

1. About Mai Method

Mai Method is an online health and fitness coaching business offering digital programmes and coaching services. All programmes are delivered entirely online. No physical products are included in any purchase unless explicitly stated in writing.

​

2. Programmes & Services

Mai Method currently offers the following programmes:

2.1 Mai Method Coaching Programme

A monthly subscription-based general online coaching programme covering fitness, nutrition, and lifestyle habits. Subscription fees are billed on a recurring monthly basis from the date of enrolment.

​

2.2 The Longest Chapter Programme

A monthly subscription-based online programme designed for long-term, sustainable transformation. Subscription fees are billed on a recurring monthly basis from the date of enrolment.

​

2.3 The Longest Chapter with Coaching

A monthly subscription-based package combining The Longest Chapter Programme with direct, personalised coaching support from Mai Method. Subscription fees are billed on a recurring monthly basis from the date of enrolment.

All programmes are digital in nature and delivered via online platforms, apps, or digital communications. Access details will be provided upon successful payment.

​

3. Payments

— All subscription fees are billed monthly on a recurring basis from the date of your initial enrolment.

— Payments are processed securely through the designated payment provider. Mai Method does not store your payment details.

— It is your responsibility to ensure that your payment method remains valid and up to date. Failed payments may result in suspension or loss of access to the programme.

— All prices are stated at the point of purchase. Mai Method reserves the right to amend pricing at any time, with reasonable notice given to existing subscribers prior to any changes taking effect.

— By subscribing, you authorise recurring monthly charges to your chosen payment method until the subscription is cancelled in accordance with these Terms.

​

4. Cancellation Policy

4.1 Your Right to Cancel

You may cancel your subscription at any time by providing written notice to Mai Method via email. Cancellation will take effect at the end of your current billing cycle. You will retain access to the programme until that date. Cancellation requests must be submitted in writing to the contact email address provided by Mai Method. Verbal cancellations will not be accepted.

​

4.2 No Mid-Cycle Cancellations

Mai Method does not offer pro-rata refunds or partial credits for unused days within a billing cycle. If you cancel mid-cycle, you will continue to have access until the end of the paid period, after which no further charges will be made.

​

4.3 Cancellation by Mai Method

Mai Method reserves the right to cancel or suspend your access to any programme at any time if you are found to be in breach of these Terms and Conditions, or if your conduct is deemed harmful or disruptive to other clients or to the business. In such cases, no refund will be issued.

​

5. Refund Policy

5.1 General Policy

Due to the digital nature of all Mai Method programmes and the immediate access granted upon payment, all sales are final. Mai Method does not offer refunds as a general policy. By completing a purchase, you acknowledge that you are buying access to a digital programme and that you waive any right to a cooling-off or cancellation refund once access has been granted.

​

5.2 The Longest Chapter

The Longest Chapter Programme and The Longest Chapter with Coaching operate under a strict no-refund policy. Once payment has been processed and access has been granted, no refunds will be issued under any circumstances, including change of mind, failure to engage with the programme, dissatisfaction with results, or technical issues attributable to the client's own device or internet connection.

5.3 Exceptional Circumstances For the Mai Method Coaching Programme only, a refund may be considered solely at the discretion of Mai Method in the following limited circumstances:

— A verified technical failure on the part of Mai Method that prevented access to programme content for a sustained period, where the issue could not be reasonably resolved.

— Documented medical emergency that prevents participation, submitted in writing with supporting documentation within 7 days of the issue arising.

Any refund request must be submitted in writing. Requests will be reviewed on a case-by-case basis, and Mai Method's decision will be final. Approval is not guaranteed.

​

6. Programme Access & Delivery

— Access to programme content is provided digitally and is personal to you. You may not share, transfer, or resell your access to any third party.

— Mai Method programmes are hosted on Everfit, a third-party platform operated independently of Mai Method. While Mai Method will make every reasonable effort to support your experience, we have limited technical control over the Everfit platform and cannot be held responsible for outages, errors, or technical issues that originate from Everfit's systems.

— If you experience any technical issues, error messages, or difficulty accessing the platform, you must notify Mai Method in writing as soon as reasonably possible. Mai Method cannot investigate, escalate, or resolve technical issues that have not been reported. Failure to report a technical issue in a timely manner will be taken into account in the event of any subsequent refund or dispute request, and does not entitle the client to a refund.

— Programme content may be updated, amended, or modified from time to time. Mai Method reserves the right to make changes to content without prior notice, provided the overall quality and value of the programme is maintained.

​

7. Client Responsibilities

— You confirm that you are 18 years of age or older, or have obtained parental/guardian consent.

— You are responsible for ensuring that any fitness or nutrition programme is appropriate for your individual health circumstances. Mai Method strongly recommends consulting a qualified medical professional before beginning any new exercise or dietary programme, particularly if you have any pre-existing health conditions, injuries, or concerns.

— Mai Method is not liable for any injury, illness, or adverse outcome arising from participation in a programme where you have not disclosed relevant health information, or where you have disregarded medical advice.

— You agree to engage with the programme honestly and in good faith.

​

8. Intellectual Property

All content provided through Mai Method programmes

— including but not limited to training plans, nutritional guidance, written materials, videos, audio content, and branding

— is the intellectual property of Mai Method. You may not copy, reproduce, distribute, or share any content without prior written consent from Mai Method.

​

9. Disclaimer & Limitation of Liability

Results from any Mai Method programme are not guaranteed. Individual outcomes vary depending on factors including but not limited to effort, consistency, lifestyle, and individual physiology.

​

To the fullest extent permitted by applicable law, Mai Method shall not be liable for any indirect, incidental, or consequential loss or damage arising out of your participation in any programme or your use of any content provided.

​

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by proven negligence, or any other liability that cannot be excluded by law.

​

10. Privacy

Mai Method collects and processes personal data in accordance with its Privacy Policy, which is available on request. By purchasing a programme, you consent to the collection and use of your data as described therein.

​

11. Amendments to These Terms

Mai Method reserves the right to update or amend these Terms and Conditions at any time. Updated Terms will be made available to clients, and continued use of any programme following notification of changes constitutes acceptance of the revised Terms.

​

12. Contact

For any questions, cancellation requests, or queries regarding these Terms and Conditions, please contact Mai Method in writing at the email address provided at the point of purchase or within your programme platform.

​

By purchasing any Mai Method programme, you confirm that you have read, understood, and agree to these Terms and Conditions in full.

​